Returns

Our returns policy is designed to provide you with an efficient and fair experience should you wish to return a product. Please see the details of the returns procedure below:

  1. Return Deadline:

    • You have the right to return products within 14 calendar days of receiving them.
    • Please ensure that the product reaches us within 5 calendar days after the expiry of this 14-day period. If the return reaches us after this deadline, the request will be refused and the product will be returned to you.

  2. Online Return Procedure:

    • Access the "Start a Return" section on our website using the email address used when placing your order and follow the steps.

  3. Return Approval:

    • After we receive your return request, we will evaluate compliance with our policies.
    • We will send you an email notification regarding the approval or rejection of the return within 5 business days.

  4. Product Return:

    • If the return is approved, you will receive detailed instructions by email regarding sending the product to us.

  5. Product Status:

    • The product must be returned in its original condition, with all accessories and original packaging intact.
    • We reserve the right to refuse the return if the product shows signs of wear or damage caused by the customer.



exchanges

  1. Notification and Approval:

    • Please notify us of your intention to exchange the product within 14 calendar days of receiving it.
    • The exchange must be approved by our service department before returning the product.

  2. Exchange Process:

    • The customer must send the product for exchange in its original condition, accompanied by the original packaging and all accessories.
    • Once we receive the product for exchange and inspect it, we will initiate the shipment of the new product.

  3. Transport:

    • Return shipping for exchange will be fully covered by the customer.
    • We recommend using a secure courier service and keeping the tracking number for future reference.

  4. Additional Costs:

    • If the value of the new product is higher, the customer will pay the difference.

  5. Exchange Duration:

    • The exchange process may take up to 7 business days from receipt of the returned product.



repayment

  1. Notification and Approval:

    • Please notify us of your intention to return the product within 14 calendar days of receiving it.
    • All returns must be approved by our service department to ensure we meet our quality standards.
    • The package must reach us within 5 days of confirming the return.

  2. Transport:

    • Return shipping will be fully covered by the customer.
    • We recommend using a secure courier service and keeping the tracking number for future reference.

  3. Product Status:

    • The product must be returned in its original condition, with all accessories and original packaging intact.
    • We reserve the right to refuse a refund if the product shows signs of wear or damage caused by the customer.

  4. Refund Processing:

    • Once the package arrives at our warehouse and the product is verified, we will initiate the refund process.
    • The money will be returned to the card (card details will be sent to office@rebornfashion.ro) within 10 working days of receiving the returned product.

  5. Shipping Cost:

    • The customer will bear the initial shipping cost of RON 15. This amount will be deducted from the total amount refunded.

This refund policy is designed to provide you with transparency and confidence in the return process. We thank you for your understanding and cooperation. For any further questions, please contact our customer service department.



HOW TO START A RETURN

  • At the bottom of the page, click "START A RETURN":
  • 1. In the Email field, enter your email address, then click Continue.
  • 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • 3. Return to the online store, then enter a six-digit verification code.
  • 4. Click on the order for which you want to submit the return.
  • 5. If your order has multiple items, then select the items you want to return.
  • 6. Select a reason for the return and add a note for the store.
  • 7. Click Request Return.
  • If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product is returned, you will receive a refund.